Disputes and refunds
Disputes and refunds
If you have a problem with an order, here's how to get help:
When to open a dispute
- Item not received after expected delivery date
- Item significantly different from description
- Item arrived damaged
- Wrong item received
How to open a dispute
- Go to Account > Orders
- Select the order with the problem
- Click "Report a Problem"
- Choose the issue type
- Describe the problem and add photos
- Submit the dispute
The dispute process
- Seller has 72 hours to respond
- You can communicate through the Resolution Center
- If not resolved, Thrifts reviews and decides
- Refunds are processed within 5-7 business days
Time limits
You must open a dispute within 7 days of delivery (or 14 days if not delivered).
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