Buyer protection
Buyer Protection
Shop with confidence on Thrifts. Here's how we protect your purchases:
What's covered
- Item not received
- Item significantly not as described
- Item arrived damaged
- Wrong item sent
How it works
- Pay a small Buyer Protection fee at checkout (3-5% of item price)
- If something goes wrong, open a dispute within 7 days of delivery
- Provide evidence (photos, messages)
- Our team reviews and makes a fair decision
- Get a full or partial refund if your claim is valid
Opening a dispute
Go to your order in Account > Orders and click "Report a Problem". Describe the issue and upload photos.
Important: Always communicate through Thrifts messages and never pay outside the platform.
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